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Privacy & Security

MSport Privacy Policy — Your Data Is Safe With Us

Your trust is our most valuable asset. This page clearly explains how the information you provide when registering or using MSport is stored, how it is used, and how it is kept secure.

Last Updated: July 1, 2026 Reading time: ~10 minutes Language: English
Security Summary
256-bit SSL Encryption
Your Data Is Never Sold
Right to Erasure
GDPR-Compliant Policy
Cookie Control Options
Regular Security Audits
Data Collection
We only collect information that is genuinely necessary to provide our services — including your name, contact details, payment information, and device data.
Use of Information
Collected data is used solely for managing your account, processing payments, and maintaining security. It is never sold for advertising purposes.
Data Sharing
Your information is never shared with any third party, except payment processors and legal authorities.
Your Rights
You have the right to view, correct, and delete your data, as well as to object to its processing.
Cookie Policy
MSport uses essential and analytics cookies. You can manage your cookie preferences at any time through your browser settings.
Contact & Complaints
For any privacy-related questions or concerns, please contact our Data Protection team directly.

Welcome to MSport. We believe that trust in a betting platform isn't built through great games or bonus offers alone — it's earned by treating your personal information with genuine respect. This Privacy Policy is our written commitment to that promise.

Whether you register with MSport, make a deposit, or simply browse our website — data is generated or provided at every step. This policy explains where that data goes, how long it is retained, and what rights you have.

MSport's privacy policy is developed in accordance with international standards (GDPR). It is written in full for the convenience of our users.

Table of Contents
1
What Information We Collect

MSport only collects information that is genuinely necessary to operate the platform and provide you with quality service. This data can be broadly grouped into three categories:

Data typeExample
Identity-relatedFull name, date of birth, national ID number
Contact InformationMobile number, email address, residential address
Financial informationMobile Pay/Nagad number, transaction history (card numbers are not stored)
Technical informationIP address, device type, browser, app version
Usage-RelatedBetting history, login timestamps, preferred game categories
Communication recordsSupport chat history, complaint details

MSport never stores your full card number or CVV. Payment details are processed directly on the secure servers of our payment gateway.

2
How Information Is Collected

MSport collects information through several methods, each of which is explained below:

  • Directly provided: Information you provide through the registration form, KYC verification, or support chat.
  • Automatic collection: Device and connection information collected via cookies and log files during your use of the platform.
  • Payment Gateway: Transaction confirmation details from Mobile Pay, Nagad, or your bank.
  • Verification Body: Information received from identity verification agencies during the KYC process.
MSport never accesses your microphone, camera, or contacts without your permission. Only the necessary permissions are requested at the time of app installation.
3
Purpose of Data Use & Legal Basis

The data we collect is used for the following purposes:

  • Account Management: Ensuring secure registration, login, and account management.
  • Payment Processing: Secure processing of deposits and withdrawals.
  • KYC and age verification: Age verification (18+) and identity confirmation.
  • Fraud Prevention: Detecting and preventing suspicious activity.
  • Service Improvement: Analyzing usage patterns to improve your platform experience.
  • Contact: Sending important updates, security alerts, and promotional offers (with your consent).
  • Legal obligation: Mandatory reporting to regulatory authorities.
Separate consent is obtained for marketing communications. You can turn off promo notifications at any time from your account settings.
4
Data Sharing & Third Parties

MSport & Your Personal Data Never sold. However, limited data may be shared with trusted partners in certain specific circumstances:

  • Payment providers Mobile Pay / Nagad / Rocket: To complete transactions.
  • KYC verification agencies: For identity and age verification.
  • Legal Authority: When required by court order or regulatory investigation.
  • Cloud and hosting services: For secure data storage (subject to contractual security standards).
  • Anti-fraud system: To detect and prevent fraudulent activity.

All partners listed above are contractually bound to uphold MSport's privacy standards and may not use your data for their own purposes.

5
Data Retention Period

MSport does not retain data longer than necessary. Retention periods are outlined below:

Data typeRetention Period
Account informationAfter account closure 5 Years
Transaction Records7 Years (Where required by law)
KYC documentsAfter account closure 5 Years
Log Files & Technical Data13 months
Support Contact3 Years
Marketing consent recordsAfter consent is withdrawn 3 Years

Once the retention period expires, data is securely deleted or anonymized.

6
Security Measures & Protective Technology

MSport protects your data using the highest security standards in the industry:

256-bit SSL/TLS Encryption
All data transmitted from the website to our servers is encrypted. No third party can intercept it in transit.
Two-Factor Authentication (2FA)
An extra layer of security via SMS OTP or Google Authenticator.
AI-powered fraud detection
Unusual account activity is detected in real time to keep your account secure.
Secure data centers
Your data is stored in internationally certified data centers with regular backups.
Regular Security Audits
Third-party security experts conduct regular audits of MSport's systems.
7
Your Data Rights

As an MSport user, you have the following rights over your personal data:

Right to Access
You have the right to request what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Deletion
You can request deletion of your data, subject to certain conditions.
Right to restrict processing
You may request that we limit how your data is used for specific purposes.
Right to data portability
You can request a copy of your data in a readable format.
Right to Object
You can object to your data being used for marketing or profiling purposes.

To exercise these rights privacy@msport.best Email us. We will respond within 30 days.

8
Cookie Policy & Tracking

The MSport website and app use cookies — small files stored on your device that help improve your experience.

Cookie TypePurpose
Essential CookiesMaintaining login sessions, security verification
Functional cookiesRemembering language preferences and theme settings
Analytics CookiesTime spent on each page — used for improvement purposes
Security CookiesCSRF protection and fraud prevention

You can delete or block cookies through your browser settings. However, blocking essential cookies may cause certain platform features to stop working.

9
Child Protection & Minors' Data

MSport strictly does not provide services to anyone under the age of 18. We never knowingly collect personal data from minors.

If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If you suspect a minor is using MSport, please support@msport.bestto let us know.
10
Contact & Policy Updates

For any privacy-related questions, complaints, or requests to exercise your rights:

  • Email: privacy@msport.best
  • Support Email: support@msport.best
  • Live Chat: Available 24/7 on the app or website

MSport reserves the right to update this Privacy Policy. For significant changes, you will be notified in advance via your registered email or an in-app notification. The date of the latest update is shown at the top of this page.

FAQs

MSport does not charge any withdrawal fees. However, your mobile banking provider (Mobile Pay, Nagad, Rocket) may apply their own transfer charges — this is outside MSport's control. The minimum withdrawal is ৳1,000, and the maximum daily limit depends on your KYC level. Verified users can generally withdraw up to ৳50,000 per day. For larger amounts, please contact our support team directly.

To participate in MSport tournaments and leaderboard events, you must have an active account with completed KYC verification. Visit the "Rewards" or "Promotions" page to see ongoing events — simply click "Join" to register. Leaderboard points are generally calculated based on the amount wagered on specific games or sports. Once a tournament ends, prizes (cash, free bets, or bonus credits) are typically credited to the top-ranked users' accounts within 48 hours. The specific terms for each event are listed on the event page.
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Your data is safe — play with complete peace of mind

Your privacy is our top priority at MSport. Register today and enjoy betting on a platform you can trust.

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⚠️ 18+ only. Please play responsibly.

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